Insurance Support Agent on AgentCore

This is a reference architecture for an enterprise insurance support agent built on AWS Bedrock AgentCore, using AgentCore services plus S3, Lambda and API Gateway. It shows how a real, secure agent is assembled.

How it works

1. 1A user reaches the app via web/mobile → Amazon API Gateway → Lambda entry point.
2. 2AgentCore Identity, Policies and Runtime handle auth, permissions and execution.
3. 3AgentCore Memory and Knowledge Base hold conversation context and policy documents.
4. 4AgentCore Gateway securely invokes backend tools (policy, claims, billing, coverage, document).
5. 5Tools call Lambda functions and read enterprise data from S3, returning the response.

Key points

• Enterprise-grade security and compliance, scalable and serverless.
• Built-in guardrails and observability, modular and extensible.
• The end-to-end flow: request → gateway → Lambda → identity → runtime → memory → tools → response.
• Powered by AWS Bedrock AgentCore.

Why it matters

A concrete reference architecture shows how the abstract AgentCore pieces combine into a real, secure, production agent — a template you can adapt to other domains.

Frequently asked questions

What AWS services does it use?

API Gateway, Lambda, S3 and the AgentCore services (identity, policies, runtime, memory, gateway).

How are tools secured?

Through the AgentCore Gateway, with identity and policies controlling access to each backend function.